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Privacy Notice & Cookies

Bliss Uckfield Limited Privacy Notice updated 28/04/2018

 

 

 

This privacy notice explains how Bliss Uckfield looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you. 

 

TOPICS: 

 

  • What information we collect about you 
  • How information about you will be used 
  • Marketing 
  • Employment 
  • How long your information will be kept for 
  • Where your information is kept 
  • Access to your information and correction 
  • Cookies 
  • Other websites 
  • Changes to our privacy notice 
  • How to contact us 

 

 

 

 

 

 

 

 

WHAT INFORMATION WE COLLECT ABOUT YOU 

 

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.   

 

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs. 

 

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian. 

 

HOW INFORMATION ABOUT YOU WILL BE USED 

 

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example: 

 

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments 
  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests 
  • When you consent to it: we will always ask for your consent to hold and use health and medical information. 

 

We will therefore share your information with :

 

  • Providers of our salon software system: Timely Limited

 

We have rigorous data protection and security policies in place with all our suppliers. 

 

 

Subcontractors:

 

 

**Some of the people working in our salon are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.

 

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law. 

 

MARKETING 

 

We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information. 

 

If you have consented to receiving marketing, you may opt out at a later date. 

 

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact Jenny 01825 761414

 

EMPLOYMENT 

 

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook. 

 

 

 

 

 

 

HOW LONG YOUR INFORMATION WILL BE KEPT FOR 

 

Unless you request otherwise, we will keep your information for a maximum of 1 year from your last visit to the salon.

 

After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years). 

 

Information about unsuccessful job applicants will be deleted after four months. 

 

See our data retention policy for further information, including employee data. 

 

WHERE YOUR INFORMATION IS KEPT  

 

 

Your information is stored within the European Economic Area on secure servers provided by Timely. 

Any payment transactions are encrypted.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access. 

 

ACCESS TO YOUR INFORMATION AND CORRECTION 

 

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.    

 

If you would like a copy of some or all of your personal information, please contact Jenny 01825 761424

 

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate. 

 

 

 

COOKIES 

 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org  

 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result. 

 

 

 

 

 

 

 

CHANGES TO OUR PRIVACY NOTICE 

 

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on 28/4/2018

 

HOW TO CONTACT US 

 

Please contact us if you have any questions about our privacy notice or information we hold about you: 

 

  • By email jennyjoy81@hotmail.co.uk
  • Or write to us at Bliss Uckfield
  •                           The Stables, Olives Yard,Uckfield, East Sussex ,TN22 1QP

 

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern: www.ico.org.uk/concerns/handling  

 

 

 

 

  • "Fantastic salon, always well looked after and I can't wait to bring my son in for his first proper haircut!"
    Kate Stewart
  • "First time visiting Bliss Uckfield and it was a lovely salon. "
    Stephanie Holt
  • "Fantastic salon and all the staff make you feel very welcome."
    Kay Ashby
  • "Jenny is the most talented lady I know... I can't believe what she's achieved with my hair today."
    Heather Mallery
  • "Chloe at Bliss was recommended to me in January."
    Pam McConnell
  • "Thank you Ali! you have transformed my look.  You are simply the best !!!!!!"
    Melanie Booth
  • "When I find a good hairdresser I tend to want to hang on to them so when Jenny moved over to Uckfield and took over Bliss, well, I followed her."
    Patricia Welsh
  • "I took a little road trip out to Uckfield earlier today for a mini hair pamper session at Bliss."
    Trudie Betts
  • "Thank you so so much to bliss hair salon for giving me a complete change. It has taken me years and years to feel comfortable to have a style that I want and trusting someone to do it."
    Lisa Weaver
  • "Can't recommend the salon highly enough!"
    Jane Hodge
  • "My daughter had her hair cut today and she is very pleased with the cut how she was looked after and treated one very happy teenager. Many thanks X"
    Gemma Louise Hackney
  • "Have been going there for 4 years- absolutely love it. So relaxing and my hair always feels amazing after."
    Daniella Peters
  • "I just visited bliss hair salon today and I can honestly say it's one of the best hair experiences I've had in a long time."
    Kish Pinto
  • "The cut was really perfect and I felt amazing when I walked out. I would say a great trustworthy salon that is a real unique place..."
    Kish Pinto
  • "Lovely place, calm atmosphere, talented thoughtful team. Thank you!"
    Rachelle Clark
  • "Love it here - lovely staff - great colour and cut and gorgeous relaxation room. Worth every penny. xxx"
    Krzysia Stevens
  • "I love Bliss! The salon has a great atmosphere and tucked away enough from the high street which adds to the feel of V.I.P treatment."
    Michelle Usher
  • "All the staff are really friendly and Ive had Alison cut my hair for a few years now, happy every time! :-) x"
    Michelle Usher
  • "Love this salon now with a beautiful new look! Adore my ash blonde hair colour, best I've ever had! Thank you ladies! See you soon! Xx"
    Hannah Coomber